Research & Collaboration
My research and applied work focus on strengthening ambulance and urgent care systems — using evidence, data, and leadership practice to improve operational performance, quality, and access to care.
As Chief Executive Officer of St John Ambulance Solomon Islands, the national ambulance service, my research is closely integrated with live operations. It informs service design, workforce models, dispatch and triage pathways, and system-wide performance improvement.
My academic work sits alongside executive practice, focusing on how leadership, governance, and system design can support safe, reliable emergency care — particularly in complex, high-pressure environments where demand, resources, and public expectations must be carefully balanced.
Areas of Focus
Ambulance System Design and Performance
Examining how ambulance services can optimise response, deployment, and access to care through system design, demand management, and integrated working across urgent and emergency care.
Digital Enablement and Operational Intelligence
Using dispatch data, ePCRs, and real-time operational dashboards to strengthen assurance, decision-making, and clinical governance in ambulance services.
Leadership, Governance, and Equity
Exploring how executive leadership and governance arrangements influence service resilience, workforce culture, and equitable access to emergency care.
I work with universities, health services, and public-sector partners on applied research and system improvement initiatives that have clear operational relevance.
To discuss collaboration, research partnerships, or shared learning, please get in touch.